Order And Return Policy

This order policy document governs the orders you place on otgonline.in officially registered as OnTheGo Fitness, also known as OTG Fitness. By reading this, you signify your assent to be bound by the terms and conditions as mentioned in this order policy document.

Status of Order

Once we receive the order, an order confirmation email along with a delivery timeline will be sent to you. In order to keep you informed, timely updates on your preferred communication mode— text or email will be sent.

You can also track your order by logging into the website or by connecting with our customer care team at (customer care email). We will be happy to assist you at any time!

Area/Places where we deliver within India

We all know fitness has no boundaries, thus we deliver pan India.

Check Delivery Availability in Your Area/City

There are certain areas that may be beyond our reach, but we make every effort to deliver our promise of purity at your doorstep wherever you may be. 

In some cases, we can plan for special deliveries as well that might be at an additional cost subject to its availability. To know more get in touch with our team at (customer care email) or call us at (contact details)

Expected Order Delivery Time

We work hard to ensure the product reaches you at your doorstep within 7-14 days on all orders.

Requirement of Your ID Proof

To ensure the parcel is in correct hands, delivery agents or the shipping company may ask you for a valid Identity proof before handing over the parcel. 

Unable to Deliver

The delivery agent will try to deliver the parcel 2 times before it is returned to the head office of the shipping company. In case the recipient refuses to collect the parcel due to certain reasons, the parcel will be returned to our head office.

Once we receive the item/s, our customer executive will authenticate the item/s and get in touch with you. Post that a refund or a credit note will be generated. 

Return Policy

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

Some goods are exempt from being returned. Additional non-returnable items: Gift cards, Downloadable software products, Some health and personal care items.

To complete your return, we require a receipt or proof of purchase. Please email us at orders@otgonline.in

To return a product, you will have to ship it back to the below address at your cost –

Unit No 11, Business Bay, 3rd Floor, Road Number 11, Near UTI, behind Paradise by Tunga Hotel, M.I.D.C, Andheri East, Mumbai, Maharashtra 400093

The item can only be returned due to the following reasons:

  • if there is any issue with the size of the product. 
  • if the product is damaged or defected at the time of delivery.
  • if there is a missing piece or pieces from the product delivered.
  • if the product delivered is wrong.

For late deliveries, a ticket will be opened for the customers and they will be informed regarding the same accordingly.

The item cannot be returned and refunded for reasons such as 

  • “DON’T need it anymore”. 
  • “Don’t like the design” 
  • “It arrived late”

You will need to submit a product image mentioning the reason for returning the product to (Customer care email)

Possible Reasons for Refusing to Collect Parcel

  • The person receiving the parcel is not authorized.
  • The delivered package is not in a good condition.
  • He/she does not want/need the package anymore.
  • Package delivered to the wrong address.

Order Cancellation

Orders once placed can only be canceled prior to shipment. Refer to our order cancellation policy.

Limitations in Accomplishing Desired Orders

OnTheGo Fitness will try to deliver all the orders diligently. Though there might be some reasons or complications that might limit our team from accomplishing your desired order or product, in such cases, our customer care team will be in touch with you from the day we receive the order. 

As we strongly believe that happiness shall be timely delivered.

As we stand by our promise of quality. 

Binding knot of trust by delivering promises of quality.

We assure you a timely delivery of products and our promise of quality.